This Privacy Policy describes how Audience AI and Your Product Network ("we," "us," or "our") collects, uses, and shares your personal information when you visit our websites, use our services, or interact with us.

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, billing address, and shipping address.

• Payment Information: Credit card details, billing information, and transaction history. Note that full payment information is processed by our secure payment processors and/or vendors of record and not stored directly on our systems.

• Account Information: If you create an account with us or with third-party services, we collect your username, password, preferences, and purchase history.

• Communication Information: Records of your interactions with us, including customer service communications, questions, comments, or concerns you may raise.

• Event and Product Preferences: Information about your interests, preferred seating, package preferences, and other customization options.

1.2 Information Automatically Collected

When you visit our websites, we automatically collect certain information through cookies and similar technologies, including:

• Usage Information: Pages visited, time spent on our website, links clicked, and actions taken.

• Device Information: IP address, browser type, operating system, device type, language preferences, and referring website.

• Location Information: General location based on your IP address.

2. How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders, including facilitating ticket and product procurement

• Coordinate with vendors of record for delivery of tickets and merchandise

• Communicate with you about your purchases, shipping, tracking, and event information

• Provide customer service and respond to your inquiries

• Verify your identity and prevent fraud

• Send you marketing communications about upcoming events and special offers (with your consent)

• Improve our websites, products, and services

• Comply with legal obligations

• Protect our rights and the rights of others

• Facilitate transactions with our partner vendors and event organizers

3. Information Sharing and Disclosure

We may share your personal information with:

3.1 Vendors of Record and Service Providers

We share information with vendors of record, event organizers, and third-party service providers who help us operate our business and fulfill your orders. This includes payment processors, shipping companies, ticket vendors, email service providers, customer service platforms, and official event organizers.

3.2 Direct Vendor Partners

For purchases made through our direct partnerships or joint ventures, your information is shared with the vendor of record who processes your payment and fulfills your order. These vendors have their own privacy policies governing how they handle your information.

3.3 Event Organizers

We may share necessary information with event organizers to facilitate your entry and participation in events.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.6 Fraud Prevention

We may share information necessary to investigate, prevent, or take action regarding suspected fraudulent activities, including fraudulent chargebacks.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information

• Correction of inaccurate or incomplete information

• Deletion of your personal information under certain circumstances

• Withdrawal of consent for future processing

• Opting out of marketing communications

To exercise these rights, please contact us using the contact information provided on this website.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. As noted in our Terms of Service, payment card information may be retained for up to 180 days to address potential chargeback disputes.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our websites.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us using the contact information provided on this website.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Richard Sutherland

[email protected]

Richard is a western lifestyle author for Bits N' Spurs, the weekly newsletter that keeps pace with today's rodeo. His articles are featured on dozens of rodeo and Western related websites and provide a window to the world of cowboy culture.